Our Service
 Why doesn't Audio Cubes II maintain a warehouse in the US?
Audio Cubes II is a US audio store with an "import" touch. We are the liaison between you and all those high fidelity audio products from Japan. In fact, you will usually pay less shopping for rare goodies this way. Let's face it, when you buy from a local store (including those domestic etailers), keep in mind that you are paying transportation fee, import tax, retailer's cost to maintain a warehouse, staff, utility, rent, and everything else! By eliminating an active warehouse in the US, we save money sending the products you want directly from our suppliers. With a reduction in cost, we can offer you lower prices and better deals. We also specialize in sending orders to Europe, Australia, South America, and Asia. - top
 What is the warranty guarantee for my purchase?
All of our products carry a 1 year Japanese warranty unless stated otherwise. To have your audio equipment serviced free using manufacturer's warranty you will need to send the product, along with its warranty card, back to us. Shipping TO Audio Cubes II will be covered by customer and we will cover the shipping charge back to you. Please email us before you send your unit for repair/exchange. - top
What is your return policy?
Audio Cubes II implements a 30-Day Defective Return Policy. If your merchandise malfunctions or breaks within 30 days from the date of purchase, we will exchange it for a working unit.
Once shipped, non-defective merchandise cannot be returned. Shipping TO Audio Cubes II will be covered by customer and we will cover the shipping charge back to the customer. Please email us before you send your unit for defective returns. For refunds: All orders can be cancelled and refunded without penalty if the order has not been shipped. Order that has been shipped cannot be cancelled. Please contact us ASAP if you would like to cancel your order (we usually ship out your order in about 1-3 days). - top
Shipping Information and Import Tax
How is my shipping charge calculated?
Cost of shipping is based on your order's total weight. To see the total cost of your order including shipping, please add the product(s) onto your shopping cart and proceed to the checkout page. You will see the total cost including shipping. The minimum shipping charge is $10 (through EMS Speedpost via Air - delivers as USPS Express Mail in the US). At Audio Cubes II, there is no handling fee. To see a chart of our shipping costs please click here. - top
Does shipping charge cover tracking number and insurance?
Shipping charge includes tracking number (all orders) and insurance (orders over $150 only). If for any reason your order arrives damaged or defective, you are entitled, under warranty, for an exchange. You may request insurance to be applied to your order (please contact us before placing your order.) Refund is also available for damaged items depending on the product you purchased. Audio Cubes II is not responsible for goods delivered to the wrong address due to address or EMS/USPS/UPS errors. - top
How long does it take for my order to arrive?
All items at AC2 are special ordered from the manufacturer to ensure you receive the latest unit from the maker. There's usually a lead time before the item arrives to our warehouse, afterwhich it will be shipped. You should generally receive your order within a 7-10 day period after the item is shipped. Unless stated otherwise your order will be shipped via EMS (equavalent to USPS Express Mail in the US). An email will be sent to you when the order is shipped along with a tracking number. Delivery is to be shipped by air and to be delivered door to door.
Thanks to the increase in global interdependence, cost of transportation cost across borders has been dramatically reduced. Furthermore, since our orders are sent by air, your orders may actually arrive earlier than you expect. - top
Do you ship to PO Boxes and/or APO addresses?
We do ship to PO Boxes. However, we will not ship to APO/FPO/US Force addresses due to the inability to track orders and high probability of orders lost in transaction. - top
Is your price inclusive of tax or VAT?
Our price listed does not include any applicable sales tax, import tax/custom duty/VAT. Please note that customers are responsible for any applicable tax that may be due upon receiving the item. AC2 will not be able to reimburse any tax/custom charge associated with your order. The amount of import tax applied will be determined by the custom officer who inspects your order. Unfortunately orders going to Europe are more likely to be charged with import tax. If you have any special tax related request or comments, however, you may note it in the comment box during checkout. - top
Payment Information
Are my transactions at Audio Cubes II secured?
Shopping at Audio Cubes II is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy. In fact, all of our webpages that may involve your entering of private information utilize SSL. - top
What payment methods are accepted?
We accept Mastercard, VISA, and American Express via Verisign payment service. Discover card is accepted via PayPal. We also accept PayPal and wire transfers.Register here if you do not have a PayPal account. - top
Other FAQs
Are products carried by Audio Cubes II Japanese models? Will I be able to operate them?
All of the products we carried are Japanese domestic models unless stated otherwise. While some of our products such as headphones and earphones are fairly intuitive (plug and play) to use, all of our Japanese electronic products operate through English interface (some with English operation manuals). We do not sell products that our customers cannot use (operation will not involve any knowledge of Japanese). All user manuals and guarantees are in Japanese and if available you may request an English version to be sent to you. - top
Is a voltage convertor needed for my Japanese unit?
A lot of users have successfully used/recharged their Japanese audio gear (ie. CD Player) without the usage of a transformer. However, we will not give any guarantee for any problem resulted in such use. Our recommendation is to use a universal power adapter or a transformer. If you would like to save money, you can use your unit without a transformer without any guarantee. - top
Can I special order a particular item?
You definitely can! We specialize in exporting Japanese audio and electronic gear around the world. If you are looking for a hard-to-find item, send us an email and we will let you know its availability and pricing. - top
I have more questions. What should I do?
Email us! We are glad to answer any questions you may have in regards to our service or products. You may also want to read our Terms and Conditions for more information about our service.
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