Our Service
 Can I order over the phone?
Unfortunately all orders must be placed via our website at www.audiocubes2.com. At this time, we apologize that we cannot offer you assistance over the phone. However, we will try our best to answer any questions you may have over email (emails are generally answered within 12-24 hours or less.)
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 Why doesn't Audio Cubes II maintain a warehouse in the US?
Audio Cubes II is a US audio store with an "import" touch. We are the liaison between you and all those high fidelity audio products from Japan. In fact, you will usually pay less shopping for rare goodies this way. Let's face it, when you buy from a local store (including those domestic etailers), keep in mind that you are paying transportation fee, import tax, retailer's cost to maintain a warehouse, staff, utility, rent, and everything else! By eliminating an active warehouse in the US, we save money sending the products you want directly from our suppliers. With a reduction in cost, we can offer you lower prices and better deals. We also specialize in sending orders to Europe, Australia, South America, and Asia. - top
Shipping and Return Policy
How is my shipping charge calculated?
Cost of shipping is based on your order's total weight. To see the total cost of your order including shipping, please add the product(s) onto your shopping cart and proceed to the checkout page. You will see the total cost including shipping. The minimum shipping charge is $10 (through EMS Speedpost via Air - delivers as USPS Express Mail in the US). At Audio Cubes II, there is no handling fee. To see a chart of our shipping costs please click here. - top
What is the warranty guarantee for my purchase?
All of our products carry a 1 year Japanese warranty unless stated otherwise. To have your audio equipment serviced free using manufacturer's warranty you will need to send the product, along with its warranty card, back to us. Shipping TO Audio Cubes II will be covered by customer and we will cover the shipping charge back to you. Please email us before you send your unit for repair/exchange. - top
What is your return policy?
Audio Cubes II implements a 30-Day Defective Return Policy. If your merchandise malfunctions or breaks within 30 days from the date of purchase, we will exchange it for a working unit.
Non-defective merchandise cannot be returned. Shipping TO Audio Cubes II will be covered by customer and we will cover the shipping charge back to the customer. Please email us before you send your unit for defective returns. For refunds: All orders can be cancelled and refunded without penalty if the order has not been shipped. Order that has been shipped cannot be cancelled. Please contact us ASAP if you would like to cancel your order (we usually ship out your order in about 1-3 days). - top
Does shipping charge cover tracking number and insurance?
Shipping charge includes tracking number (all orders) and insurance (orders over $150 only). If for any reason your order arrives damaged or defective, you are entitled, under warranty, for an exchange. You may request insurance to be applied to your order (please contact us before placing your order.) Refund is also available for damaged items depending on the product you purchased. Audio Cubes II is not responsible for goods delivered to the wrong address due to address or EMS/USPS/UPS errors. - top
How long does it take for my order to arrive?
You should generally receive your order within a 7-10 day period. You may choose the following shipping method - EMS (equavalent to USPS priority mail in the US) or UPS. An email will be sent to you when the order is shipped along with a tracking number. You may track your order at http://www.usps.gov/cttgate/ or http://www.ups.com. Delivery is to be shipped by air and to be delivered door to door. Time of delivery is UPS: 4 days and EMS: 5 days on average worldwide. Our recommendation is to use EMS as they are cost efficient, fast, and reliable.
Thanks to the increase in global interdependence, cost of transportation cost across borders has been dramatically reduced. Furthermore, since our orders are sent by air, your orders may actually arrive earlier than you expect. - top
Do you ship to PO Boxes and/or APO addresses?
We do ship to PO Boxes. However, we will not ship to APO/FPO/US Force addresses due to the inability to track orders and high probability of orders lost in transaction. - top
Can I ship my order to places other than my billing address?
Due to a rise in attempted credit card frauds, Audio Cubes II has instituted the following credit card policy: We will only ship to the cardholder's billing address and we will always require the actual cardholders billing address
to process your credit card transaction. (The "billing address" is the address on record with your bank. It is where the bank mails your monthly statement)
If the cardholders billing address does not match the banks records, your order will be declined and voided. If your billing address does match the bank's record but you would like to have your order sent to another address other than your billing address, please let us know via email. However your order may be delayed. Please contact us if you have more questions or comments.
International Customers - Due to US banks' inability to verify international credit cards, we cannot process orders placed using non-US credit cards. However, there are 3 alternative payment option in which you can use:
1. PayPal - Place orders with credit cards using a PayPal account. Register here if you do not have a PayPal account.
2. International Money Order - Place your order using Money Order payment option and send us an international money order. We will process your order when your check is cleared.
3. Wire Transfer - The fastest and safest payment option is sent via wire transfer. Please note that a non-refundable $25 wire processing fee must be added to total payment. Contact us to initiate a wire transfer. - top
What should I do if my package is stolen/lost/damaged?
Audio Cubes II cannot be held responsible for unexpected incidents that occur after the order is shipped. If your order is stolen, lost, or damaged during freight, please use the tracking number (which contains insurance information) we supplied and contact the shipping carrier for reimbursement. Shipping/Packaging information for insurance claim purposes will also be provided upon request. - top
Payment Information
Are my transactions at Audio Cubes II secured?
Shopping at Audio Cubes II is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy. In fact, all of our webpages that may involve your entering of private information utilize SSL. - top
What payment methods are accepted?
We accept Mastercard, VISA, and American Express via Verisign payment service. Discover card is accepted via PayPal. We also accept PayPal, personal checks, money orders, international money orders, and wire transfers.Register here if you do not have a PayPal account. - top
Why isn't my credit card accepted?
There are three possibilities why your credit card is declined. 1. The billing information you entered does not match that of your credit card bank's. 2. You have entered a wrong CSC number. If you have entered a correct CSC number, most likely you entered an incorrect billing address. 3. You are using a non-US credit card. Unfortunately, due to fraud prevention purposes we will only accept US credit cards at this time. Non-US credit cards payments will be accepted via PayPal.
Am I charged for the declined transactions?
Every credit card transaction placed at Audio Cubes II is first sent to VeriSign for authorization. When your credit card is declined, the transaction is usually first authorized (if the card is valid) then voided. When authorized, the fund is actually held by your bank (we do not have this fund). It usually takes a few days before the voided fund is released back into your account. Therefore, rest assured that the declined transactions will not show in a few days.- top
Other FAQs
I encountered a 404 Page Cannot be Displayed error during check out. What should I do?
When you see the 404 Page Cannot be Displayed error, please refresh the page (do not press the Back buttom) and re-enter your information. Your information should be processed the second time (you will not be charged when you see the 404 error). If the problem persists, please email us. We will update our website in the future to better serve you. - top
Are products carried by Audio Cubes II Japanese models? Will I be able to operate them?
All of the products we carried are Japanese domestic models unless stated otherwise. While some of our products such as headphones and earphones are fairly intuitive (plug and play) to use, all of our Japanese electronic products operate through English interface (some with English operation manuals). We do not sell products that our customers cannot use (operation will not involve any knowledge of Japanese). - top
Is a voltage convertor needed for my Japanese unit?
A lot of users have successfully used/recharged their Japanese audio gear (ie. CD Player) without the usage of a transformer. However, we will not give any guarantee for any problem resulted in such use. Our recommendation is to use a universal power adapter or a transformer. If you would like to save money, you can use your unit without a transformer without any guarantee. - top
Can I special order a particular item?
You definitely can! We specialize in exporting Japanese audio and electronic gear around the world. If you are looking for a hard-to-find item, send us an email and we will let you know its availability and pricing. - top
How do I unsubscribe from Audio Cubes II's mailing list?
To unsubscribe from our mailing list, simply log into your account and choose "Edit Account." Under the Newsletter option, choose unsubscribe and you shall never hear a word from us again. Please note that we will only send product notification and periodic newsletters to our customers. We do not use your email address in any other way. - top
I have more questions. What should I do?
Email us! We are glad to answer any questions you may have in regards to our service or products. You may also want to read our Terms and Conditions for more information about our service.
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